CTW Training

The training program target group comprised around 700 employees of the management and the financial areas of the national sales companies of a globally operating Swedish automobile manufacturer. The content of the courses was the changes to the income statement and the introduction of a new financial system. The difficulties faced by the training method comprised the distribution of the participants around the entire world, their extremely variable availability and their freely selectable working hours.
Classroom training or training in online classrooms were therefore not suitable options. Instead, each financial employee was able to determine their own time slot for the training within a short window of two weeks. Nonetheless, successful completion of the individual courses had to be both possible and verifiable. This was accomplished by developing an eLearning system in the form of electronic single point lessons (learning units of approximately 25 minutes duration). The units were each delivered to the target groups via an access-controlled Web portal in a fortnightly rhythm. Each Single Point Lesson contained SCORM-compatible test questions and a feedback mechanism to determine whether the learning unit had been run through successfully. A helpdesk offered by CTW in parallel was available to explain questions and provide follow-up. The learning concept with helpdesk received substantial recognition worldwide and was praised by the customer’s CFO as a state-of-the-art learning concept.

In 2003, we were entrusted with the conception, development and later execution of the training for the European new vehicle ordering system of one of our automobile manufacturing customers. The method used was blended learning. A CD with the CBT system developed by CTW was sent to over 1,000 German dealers. The dealer planners had to complete the courses and achieve a minimum test score as preconditions for their participation in a subsequently planned classroom training course to deepen their knowledge. This was carried out very successfully with five trainers teaching in parallel in seminar rooms provided by our partner firms in 12 German cities over a period of about four months.

The LMS training project was developed by CTW as a launch / system introduction training within a very short time. The training concept was planned, the system language translated into German, and the training material developed for the online training booking and management system. The classroom training, which was carried out in a decentralized fashion, was conceived in such a way that the participants were able to fulfil the responsible role of a local user administrator immediately on completion of the course. Furthermore, the trainer was also responsible for system administration tasks such as setting up the individual users before and during the training course. CTW took on the planning and logistics for carrying out the training throughout Germany including booking rooms, catering and hotels.

The customer - a major Italian group - was extremely satisfied with the success of the training project carried out by CTW.